Terms, Conditions and Refunds ISS

Refund policy

All cancellations must be notified in writing, if they are not correctly notified the course will not be considered as cancelled.

In case of cancellations due to documented medical reasons, the entire payment including the deposit (150€) will be refunded.

The ISS may cancel a course if there are not enough participants to form a group. In this case the totality of the amount paid will be refunded.

No money will be returned for classes missed because of the student’s fault.

Other cancellations:

For cancellations received up to one month before the start of the course, the ISS will refund all amounts paid, except the deposit (150€).

Between one month and one week before the start of the course, all amounts will be refunded minus 25% retained as cancellation fee.

One week or less before the start of the course all amounts will be refunded minus 40% retained as cancellation fee.

Once the course has begun there will be no refund, except in those cases specified in terms and conditions.

Terms and Conditions

The minimum age for the courses is 18 years.

The student should inform him/herself of the need to obtain a visa, depending on the nationality and the intended length of the stay in Spain. It is the student’s responsibility to obtain a visa, if needed. The ISS will send the student a letter of acceptance of the registration for the course after the deposit has been received. This letter will be needed to obtain the visa.

If you plan to travel abroad once you are in Spain, we recommend that you inform yourself of the visa requirements for the countries you plan to visit.

It is obligatory to attend classes, activities and excursions.

Students must be timely for classes and activities and complete daily class assignments if any. Failure to do so will reflect directly on the grade.

It is not allowed to use electronic equipment during class time, if the student does so and interrupts the class, the professor will ask the student to leave the classroom.

Students should not make calls from the host family’s phone without their express permission. They should always use a system which will not cause any cost to the family.

It is mandatory to abide by these Rules of the student. All students should keep a correct conduct.

The Administration of the ISS is authorized to control all matters of discipline. This includes the right to expel from the program any student whose moral or academic conduct so requires.

The ISS reserves the right to cancel or modify courses.

The ISS may change the schedule of courses and will not be responsible for the cancellation of a class due to circumstance beyond their control.

In the event that there are cancellations during the course and the minimum number of students is no longer reached, there will be the possibility for the student of changing to another course or the payment will be refunded except the amount for the classes and lodging already enjoyed.

The ISS reserves the right to cancel a course when there are insufficient registrations and to change the student to other courses. If such a change is proposed and not accepted by the student, he/she may request the refund of all money paid including the deposit.

There will be no classes on holidays. There will be no compensation for those days, only private classes will be made up. If there are 2 holidays in the same week, one of them will be made up. National and local holidays are subject to changes, please check with us for the exact dates before registering.

The Institute will have no responsibility in cases of theft or loss of objects in the Institute, nor for illness, personal injuries, or death occurred while a student is in a course.

Data Protection

The Institute of Spanish Studies is a registered trade mark of American Institute, S.L.

In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, please be informed that personal data will be collected and filed in a data file for the purpose of the management of students of American Institute (ISS), American Institute S.L. (ISS) is responsible for these files. Users may exercise the right of access, rectification, cancellation and opposition with regard to their data collected and filed. The exercise of this right must be done by means of written communication addressed to American Institute, calle El Bachiller 13, 46010, Valencia or to the e-mail info@iss-ele.com.